Assurances
Know your property is protected with our assurances
Tenant Placement Assurance
You have our assurance that we’ll find a resident for your property within 21 days otherwise we’ll begin reducing our leasing fee.
Rent Collection Assurance
With our leverage of technology we have a 99% collection rate to ensure you get your money as soon as possible.
Maintenance Assurance
The key to keeping property values high and turning residents into long term clients is to have a reliable maintenance partner. We offer renters a 24/7 call center focused on helping residents troubleshoot issues before they become problems.
Eviction Assurance
While rare we understand life happens. Should you determine your resident needs to be removed due to non-payment and our company has placed them in the home, you have our assurance we will go to court and cover legal costs up to one month's rent. We’ll even waive any leasing fee due to us on the next resident we find for your home.
Cancel Anytime Assurance
No need to be locked into a long term contract with a partner you're unhappy with. If you're not 100% satisfied just give us a 30 days notice and we’ll make sure to return your asset to you, no cancellation fee.
Financial Reporting Assurance
Transparency is key with us, we assure accurate and timely financial reporting, including rent rolls and income statements every month, and tax documents every year.
Legal Compliance Assurance
Being licensed by the State of Texas as well as belonging to the NARPM community we adhere to all local, state, and federal laws and regulations related to property management. Our lease agreement is reviewed by law firms in Texas to maximize owner/investor protection.
Market Value Assurance
Our access to data separates us from the herd. With access to so many databases we’re able to make sure your property is rented at or above market value.
Tenant Screening Assurance
Resident screening is the key to success. If you fail to screen accurately you’ve already lost. Our publicly disclosed criteria preempts any application to deter bad actors while using rigorous background screening to minimize the risk of bad tenants.
Property Assessment Assurance
Residents on our lease are subject to two assessments per year. We get images and detailed notes from our team on the ground and work with you to make sure all concerns are addressed.
Communication Assurance
Our software tracks and retains all communication to assure timely and effective responses between the property manager and the property owner.
Satisfaction Assurance
With years of experience managing thousands of homes there is little we haven’t seen. We’ll be here to help you navigate during the hard times and the good assuring you satisfaction with our overall property management services.
Technology Assurance
As a data driven company we’re constantly keeping our fingers on the pulse of new and rising technology. We assure the use of the latest property management software and tools to streamline operations and improve efficiency.
Security Assurance
Not every client wants to rent out their home and not every home will rent quickly. To this end, we’ll keep a close eye on your home to prevent harm and damage.
Insurance Assurance
We know protection will give you peace of mind. Leveraging our insurance partners to offer discounts to both residents and owners we’ll do everything we can to give you the tools to protect your property.
Tenant Satisfaction Assurance
The average resident under our management stays in a home 3 years or more. Our adherence to quick maintenance responses, professionalism, handling of emergencies and transparent tenant ledgers allow everyone to be on the same page.
Property Preservation Assurance
As long term property managers we understand the seasonal changes and how they affect a home's performance. This is why we take a preventative maintenance approach with our owner/investors and make sure that critical infrastructure items are addressed in a timely manner.
Disaster Recovery Assurance
Living on the Gulf coast brings lots of opportunities but also comes with seasonal disaster risks. Should a natural disaster come in the form of hurricane or flood you be assured we’re contacting residents before and after and taking measures to protect themselves and the property.
Financial Health Assurance
The financial health of your assets are of the utmost importance to us which is why we offer an annual review to make sure your assets are performing to hit your long term goals.
Marketing Assurance
As a fundamental part of real estate marketing your property effectively increases profits by placing the right resident in the home as soon as possible. Our professional photos, floor plan images and networking attract the most qualified leads to your assets brand.
Tenant Retention Assurance
Keeping residents in a home is as important to us as it is to you. Our team uses various strategies to retain quality tenants and reduce turnover costs.
Emergency Response Assurance
Emergencies happen and our 24/7 call center is there to support getting vendors out to a house as quickly as possible to limit damage to your property.
Transparent Communication Assurance
To enhance our client experience our software tracks communication and ensures open and honest correspondence with property owners, renters and staff.
Professionalism Assurance
Our reputation directly impacts customer trust and loyalty. Your support helps us attract new customers, drives sales, and ultimately contributes to our overall business success. By establishing credibility with you we enhance our brand image, and give a competitive edge in the market. We’re committed to ensure a high level of professionalism and ethical conduct in all business dealings.